Principles And Advantages Of Itil Service Design

Service design is a method, which is used for enhancing the quality of work, interactions with the customers, organising people, planning, and commination, so that both service provider and customer can gain advantage from it. The aim of this service design tool is to create designs according to the requirement of the customers, so that the service is competitive advantageous and user friendly for the customers.

The job of service designer is to visualize, conceptualize and formulate the designs and concepts, which are still not developed. The designer is responsible for creating the potential designs, which can meet the requirements of the customer. This tool can be used in any felid such as healthcare, retail, banking, business, it services and transportation.

The various ITIL Service Design principles and advantages are given below:

Principles:

• It is important to design the services according to the requirements of the customer i.e. the main priority of designer, is to fulfil the expectations of the client.

• The design values must be created with the help of latest technologies so, that it can be future compatible and user- friendly

• The design should be constructed with all the measurements, so that it can sustain economic and social challenges.

• The service design should be innovative, so that it can be compatible with the other service designs.

Advantages:

• Reduces risk:

To avoid any kind of defects, the designer works according to the requirements of the customer, at every stage to produce a usable and friendly design.

• Access existing resources:

The job of the service designer is to produce a fresh innovative design, which can be used in the present as well as in the future.

• Produces new ideas:

A designer is known for his out of box thinking, therefore it is necessary, that new ideas are developed from the existing techniques.

• Offers consistent experience:

The service designer offers a great experience by offering the cost effective services, technologies and constant trust by fulfilling the customer’s requirement.
As seen above, it can be concluded that the service design is an ever learning process, which works in a human centric manner to fulfil the requirements of the client which is useful, desirable and future compatible in a friendly environment. Therefore, it is necessary to have a proper knowledge and out of box thinking, to provide the user-oriented and beneficial designs to the customer end.