People have realised the importance and benefits of attaining the ITIL training and certification. They have started applying the concepts in their organisation to achieve their goals and attain huge success. They know that it is going to affect positively to themselves as well as the organisation. You can do the same! If you do not have time, you can always go for the ITIL weekend course.
There are many institutes that provide the ITIL two day course; where in the trainers train the candidates and provide the course material as well as some helpful tips to pass the exam. Before going for the test, you should at least know the five volumes of ITL so that you can understand the concepts in an even better way. So, let us take a glance at all of them one by one...
1. Service strategy: This one connects the information technology with the business. It says that all the stages should remain focused on the business requirements, goals and service management principles.
2. Service design: It tells you how should you produce and maintain the information policies and documents.
3. Service transition: This is to make sure whether the services will meet the expectations as per the service strategy and service design stages.
4. Service operation: This stage is to deal with the users and it contains the functions like service desk, application management, technical management and IT operations management.
5. Continual service improvement: It identifies and improves the service management issues and improvements.
Now that you know the five volumes, it is advisable to keep them in mind and go for the ITIL 2 day course before you give the final test. Good luck with that!
