Tips To Get Prepared For ITIL Foundation Certification Exam

You are preparing for ITIL Foundation examination and like everyone wish to pass in the very first try. It does not matter, if you have selected self-study route or taking guidance from ITIL Training Dublin.

Tips to get prepared for ITIL Foundation Exam

Practice, practice and practice

Work on ITIL practice questions and sample papers because this will help you assess your preparation. While you practice ensure to follow time duration. This will help in time management for actual exam. Many candidates fail due to lack of time, therefore it is wise to practice a lot for speed and perfection.

Understand the course material

Read every question carefully because missing on a single word like ‘not’ can change the answer completely. For example, ‘Which of the option given below is not life cycle module?’In case of paper-based examination, it is helpful to circle keywords to crack the solution. If it is a computer-based examination then you will need to read slowly because you cannot jot down notes.

Think ITIL and not your organization

Remember to give ITIL based answers and not solutions that suits your organizations. Candidates are assessed on how well they recognize the ITIL processes, roles, functions, general concepts and tools as provided in ITIL books. You are not tested on how your organization functions.

Learn the keywords

Some ITIL concepts include keywords associated. Learning these keywords will point you towards the right direction in your practice and exams. For example, phrasing like transparency & fairness, imagine Governance. For word relationship think SACM process or related tools.

Avoid legalese & use measurable targets

SLAs written in complex legalese will not be read. They need to be written in simple, clear and concise way as well as be completed. All the targets in OLAs, UCs, and SLAs need to be measurable. Immeasurable targets can lead to arguments and possible mistrust between IT and organization.

Link each process with phase/book

Remember which book or phase covers a specific process. For example, service strategy includes 4 processes; the Service Design comprises of 7 processes and Four ‘P’s, Service transition includes 7 processes. In this way, you will be able to remember quickly.

Remember not to stress out because it is not a competition because your score will not be revealed to anyone. Trust your guts while answering multiple choice questions, if you get stuck on one just move on and try the next ones.

History, Necessity and Eligibility of ITIL Certification

ITIL History

ITIL framework is designed from several best practices, which helped many organizations to attain excellent management of IT services. ITIL foundation tracks back to late 1980s, when the British Government desired to regulate design performance, process and protection of their IT-related services and set up specific guidelines.

Since then many ITIL versions have been made public, as service standard. Overtime, the entire IT environment has seen revolutionary changes. Today, British Government owns ITIL. An organization’s ITSM need to be based on ITIL, so as to be valid for ISO/IEC 20000, which is the most acclaimed ITSM international standard.

What actually is ITIL?

ITIL or Information Technology Infrastructure Library is a technique widely applied in the IT sector. It is a set of practice to handle and organise IT projects. ITIL certification is most sought after to be eligible for best career in ITSM. Disney and NASA make use of ITIL practice to enhance overall service experience. International banks, IBM, HP, British Telecom and more are renowned brands that include ITIL as their core ITSM operations.

ITIL qualifications & credit system

ITIL qualification makes use of modular credit system. There are five qualification levels including different credit scores.

1. ITIL Foundation (2 scores) - No prerequisite to take this exam of 40 multiple-choice questions.
2. ITIL Intermediate (15 credits) - Open to people, who have ITIL Foundation certificate from an accredited establishment.
3. ITIL MALC level (5 credits) - Candidate needs to have passed the first and second level of ITIL. This level is a gateway to attain ITIL Expert certificate.
4. ITIL Expert Level - Candidate needs to have collected 22 credits from the three levels.
5. ITIL Masters level - Candidate needs to hold an ITIL Expert level certification from accredited training centre.
   

Where to attain ITIL certification?

ATO centres like ITIL Training Cardiff is licensed to conduct training but only AXELOS training materials must be used. If you obtain ITIL certificate then make sure to get enrolled in an ATO, which is accredited by any one from the 9 examination Institutes licensed by AXELOS.

Why ITIL certificate is needed?

There are plenty of things to plan, analyze, materialize and avert ITSM related issues like staff retention, ROI on IT, IT assets, training costs, analysis, alignment of services, measurement of performance with relation to provided benchmark, etc.

Eligibility Criteria for Different Levels of ITIL Certification Courses

Large organizations have adopted ITIL guidelines to execute, manage and handle IT issues in their establishments. For building career in ITSM (IT Service Management), you will need to acquire an ITIL certificate. This certificate demonstrates that you are well-trained and capable of contributing significantly in the IT services of an organization. It is a good addition to your portfolio and can get you prioritised by potential employers.

Eligibility requirements for each level are given below.

ITIL Foundation - Entry level Certification

It provides general awareness about key concepts, elements and terminologies. No specific requirement is needed for this level. It is suitable for those looking to enhance their basic understanding of ITIL framework.

ITIL Intermediate - 2nd Certification Level

It is divided in two streams.

1. Intermediate Service Lifecycle

   Modules include:

• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement
  

Eligibility criteria - You need 2 credits from ITIL Foundation course, attended 21 hours of instruction sessions at accredited training centre like ITIL Training Bristol and 2 years work experience.

1. Intermediate Service Capability

   Modules included:
   

• Service agreements and offerings
• Release, manage & validation
• Operational analysis & support
• Planning, safety & optimization
  

Eligibility criteria - You need 2 credits from ITIL Foundation course, attended 30 hours of instruction sessions at any accredited training centre and 2 years work experience.

ITIL MALC (Managing across Lifecycle) - 3rd Certification level

This certificate will display your knowledge about ITIL concepts.
Eligibility criteria - You will need 17 credits including 2 credits from Foundation and 15 credits from Intermediate levels and 30 hours formal guidance from accredited training school.

ITIL Expert - 4th Certification level

This certification will display your vast skills and knowledge about ITIL’s best approach to ITSM. No examination is undertaken in this level but you must hold balanced awareness across ITIL best practice spots.
Eligibility criteria: You will need to hold 22 credits (Three levels including 2+15+5)

ITIL Master - Final Certification level

ITIL Master empowers you to apply ITIL methods, principles and techniques, at workplace. This final certification level does not include supporting exams but you will be assessed on the basis of oral interviews and written submissions.
Eligibility criteria: An ITIL Expert certification is a MUST, 5 years experience in ITSM (managerial or senior management advisory role) and show sufficient proof of your involvement in executing ITIL practices.

Understanding the Basic of ITIL Certification and Related Job Opportunities

People who plan on pursuing ITIL certification course have many questions in their mind. In this article, we will put lights on some of those questions for better understanding.

What is ITIL certification?

ITIL certification stands for Information Technology Infrastructure Library. The IT service management provides pillars, boundaries, and important guidance to set up management framework in the IT service. It starts from the point where it is further enhanced, improved and optimised regularly.

What type of ITIL certification will be suitable for you?

There are various ITIL certifications offered as per your experience.

• The beginners can opt for ITIL® Foundation for basic concepts.
• The second level is ITIL Intermediate. The intermediate level is divided into 4-5 certifications as per the choice of your path. Each certification level goes deep into different parts of ITIL®.
• The final lap includes MALC (Managing Across a Lifecycle) certification.
• You will complete the finish line with ITIL® 2011 Expert certification.
• There are some people who prefer to touch the top with the highest level known as ITIL 2011 Masters certificate.
  

With no IT background, can you still get ITIL?

Without any experience in IT, you will lack basic foundation knowledge. Semi-technical IT knowledge is important for an individual to make his career out of ITIL.

How many years of experience is needed before getting the ITIL certification?

The certification of ITIL will offer you result as per your professional maturity. People with different experience can take ITIL course and with years of hard work you can land with an appropriate spot with ITIL.

What type of jobs can you get after ITIL certification?

Job depends on your professional experience, background and the speed to understand the ITIL and also the specific process. From process coordinator, project developer, service desk manager, release manager to ITIL trainer there is multiple job profiles to suit the individual.
To conclude, IT industry offers the certification of service management better known as ITIL to improve the existing structure of management. You may also get an opportunity to manage a process in the company end to end. UK has multiple IT firms where you can apply for the job. If you are a professional with good IT experience, you can look for suitable ITIL course in London and plan to upscale your career in this field.

Know The Prominent Role Of ITIL Certifications In Your IT Management Practices

If you have gone through even a little bit of research in the current IT certifications, then you have already noticed ITIL certification as one of the top in the list. ITIL combines the best practices that are specially designed to help the companies identify the areas that needs improvement and offers standard guidelines to increase productivity and reduce costs. 

Some important things about ITIL Qualification Scheme

The ITIL training encompasses five qualification levels within ITIL Qualification scheme. This scheme uses modular credit system that is called ITIL Credit system. It includes the following.

• ITIL Foundation -

  It scores the candidates with 2 credits. It comprises of 40 multiple choice questions. No specific prerequisites are needed to take this exam. It deals with some basic concepts, terminology, and elements related with ITIL lifecycle management.

• ITIL Intermediate level -

  It basically scores 15-16 credits to the candidates. This level is open for the ones that have already passed ITIL foundation examination and completed accredited training course.

• ITIL Managing Across The Lifecycle -

  It scores 5 credits to the candidates. It requires the candidates to have passed the previous two levels that give them minimum 17 credits to take this exam. It offers the gateway to achieve the ITIL expert level.

• ITIL Expert level -

  It requires the candidates to have gathered 22 credits gained by passing the above levels.
• ITIL Master Qualification needs the candidates to be ITIL Expert-level qualified.

Generally, each level of the certification comes with its own requirements that include some number of credits. When a candidate accomplishes the given level of ITIL exam, he or she is given the attributed credits and certification.

Accredited and Reputable ITIL Training Organizations

There are many Accredited Training Organizations that offers ITIL training in person as well as online. The ITIL training Norwich is one of the top examination and training institute providing ITIL certification courses.

ITIL exams are offered at three levels: Foundation, Practitioner, and Manager. The certifications are managed by ICMB (ITIL Certification Management Board).

Before you take any ITIL exam, you must be able to pass any sample ITIL exams online. Moreover, you can even download sample ITIL exam from official ITIM side. It is easily available in PDF format.

ITIL Certification - Key Benefits That Makes This Course One Of The Best In IT Field

With the increasing amount of data, the business requires some strategies to manage it effectively. It creates unprecedented levels of the management challenges for the IT professionals. ITIL management practices handle all of the challenges head on.

Some basics about the establishment and development of ITIL

The ITIL expert course was basically developed as a result of the collaboration of many experts and organizations. The ITIL best practice wasn’t drawn from any one organization’s idea or individual, so it is a non-proprietary framework.

It incorporates and represents the great experiences of many IT experts and professionals. The ITIL guidance has emerged to be widely popular and has already been adopted by many high profile and successful organizations across the world including NASA, HSBC, and IBM.

How ITIL can improve the services of your business?

The overall results produced by following the ITIL strategy leads to maximum product effectiveness and greatly reduce response time. The power of process is achieved through high impact results that ultimately increases the customer satisfaction and decreases the resource expenditure greatly.

• ITIL helps you to manage business risk and service failure
• It establishes cost effective solutions for managing the demand for the services
• By delivering the best and efficient services to your customers, it improves and develops the positive relationship with them
• It also supports business change along with maintaining stable service environment
  

ITIL has qualification scheme in order to support its guidance. This scheme basically includes four levels. They are Foundation, Intermediate, Expert, and Master.
These qualifications cover the entire ITIL framework and allow the individuals as well as organizations to adopt ITIL effectively. It ensures that they have sufficient and relevant skills, knowledge, and techniques.
ITIL can greatly enhance competitive edge of IT directors, managers, consultants, and business analysts. It provides a best way to them to stay ahead of their competition in IT field.
By completing this certification course, the professionals can gain a professional valued and systematic approach to the best practice methodology. The ITIL-certified professionals can speak same language just like other ITIL professionals across the world and can network with more elite professional group.

All You Need To Know About ITIL Certification - Basic Overview And Bright Career Options

There are many benefits that an organization as well as an individual can get by going for ITIL training Bristol. Some of them includes reduced service cost, enhanced customer satisfaction, increased productivity, increased flexibility in adapting the services to changing business needs, etc.

ITIL service lifecycle

The ITIL lifecycle incorporates five phases. They are as follows.

• Service Strategy -

  The primary focus of this phase is to define the strategic assets and maintaining as well as implementing this strategy. It ensures that business is all set for the service improvement.

• Service Design -

  This phase assesses the management processes of the business to design as well as develop the new service offerings or enhance the existing ones.

• Service Transition -

  This phase completely covers the transition right from the development to the production operations involving testing as well as quality control.

• Service Operation -

  This phase defines the best ideas to manage the services once they are produced. It also addresses some service operation processes like access management, event management, helpdesk support, and the application lifecycle.

• Constant Service Improvement -

  Based on the operational feedback, this phase defines the new requirements to the previous phases. It ensures that the procedures and policies are properly followed and the service level agreements are met.
  

Career Options after ITIL

IT professionals having ITIL certification are greatly valued by the large corporations that have adopted ITIL framework. Apart from the large organizations, the medium sized and small businesses are also recognizing the worth of hiring employees possessing ITIL certification.

These organizations are expecting the most benefits from having personal having ITIL training. The value of this certification may be greater for the enlightened companies that just can’t afford to have their critical IT projects fail.

Overall, ITIL certification can be indeed a valuable skill for any IT professional, be it CIOs or system administrators. Many big companies have dedicated ITIL mentors and coaches that help the shepherd projects through different steps of ITIL framework.

These ITIL experts possess a broad understanding of IT landscape and can normally spot trouble with implementation or the design document in couple of minutes. It can also be a valuable credential for the project managers. Even some basic understanding of the ITIL framework can help them to support the ITIL process effectively.