Eligibility Criteria for Different Levels of ITIL Certification Courses

Large organizations have adopted ITIL guidelines to execute, manage and handle IT issues in their establishments. For building career in ITSM (IT Service Management), you will need to acquire an ITIL certificate. This certificate demonstrates that you are well-trained and capable of contributing significantly in the IT services of an organization. It is a good addition to your portfolio and can get you prioritised by potential employers.

Eligibility requirements for each level are given below.

ITIL Foundation - Entry level Certification

It provides general awareness about key concepts, elements and terminologies. No specific requirement is needed for this level. It is suitable for those looking to enhance their basic understanding of ITIL framework.

ITIL Intermediate - 2nd Certification Level

It is divided in two streams.

1. Intermediate Service Lifecycle

   Modules include:

• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement
  

Eligibility criteria - You need 2 credits from ITIL Foundation course, attended 21 hours of instruction sessions at accredited training centre like ITIL Training Bristol and 2 years work experience.

1. Intermediate Service Capability

   Modules included:
   

• Service agreements and offerings
• Release, manage & validation
• Operational analysis & support
• Planning, safety & optimization
  

Eligibility criteria - You need 2 credits from ITIL Foundation course, attended 30 hours of instruction sessions at any accredited training centre and 2 years work experience.

ITIL MALC (Managing across Lifecycle) - 3rd Certification level

This certificate will display your knowledge about ITIL concepts.
Eligibility criteria - You will need 17 credits including 2 credits from Foundation and 15 credits from Intermediate levels and 30 hours formal guidance from accredited training school.

ITIL Expert - 4th Certification level

This certification will display your vast skills and knowledge about ITIL’s best approach to ITSM. No examination is undertaken in this level but you must hold balanced awareness across ITIL best practice spots.
Eligibility criteria: You will need to hold 22 credits (Three levels including 2+15+5)

ITIL Master - Final Certification level

ITIL Master empowers you to apply ITIL methods, principles and techniques, at workplace. This final certification level does not include supporting exams but you will be assessed on the basis of oral interviews and written submissions.
Eligibility criteria: An ITIL Expert certification is a MUST, 5 years experience in ITSM (managerial or senior management advisory role) and show sufficient proof of your involvement in executing ITIL practices.