Principles And Advantages Of Itil Service Design

Service design is a method, which is used for enhancing the quality of work, interactions with the customers, organising people, planning, and commination, so that both service provider and customer can gain advantage from it. The aim of this service design tool is to create designs according to the requirement of the customers, so that the service is competitive advantageous and user friendly for the customers.

The job of service designer is to visualize, conceptualize and formulate the designs and concepts, which are still not developed. The designer is responsible for creating the potential designs, which can meet the requirements of the customer. This tool can be used in any felid such as healthcare, retail, banking, business, it services and transportation.

The various ITIL Service Design principles and advantages are given below:

Principles:

• It is important to design the services according to the requirements of the customer i.e. the main priority of designer, is to fulfil the expectations of the client.

• The design values must be created with the help of latest technologies so, that it can be future compatible and user- friendly

• The design should be constructed with all the measurements, so that it can sustain economic and social challenges.

• The service design should be innovative, so that it can be compatible with the other service designs.

Advantages:

• Reduces risk:

To avoid any kind of defects, the designer works according to the requirements of the customer, at every stage to produce a usable and friendly design.

• Access existing resources:

The job of the service designer is to produce a fresh innovative design, which can be used in the present as well as in the future.

• Produces new ideas:

A designer is known for his out of box thinking, therefore it is necessary, that new ideas are developed from the existing techniques.

• Offers consistent experience:

The service designer offers a great experience by offering the cost effective services, technologies and constant trust by fulfilling the customer’s requirement.
As seen above, it can be concluded that the service design is an ever learning process, which works in a human centric manner to fulfil the requirements of the client which is useful, desirable and future compatible in a friendly environment. Therefore, it is necessary to have a proper knowledge and out of box thinking, to provide the user-oriented and beneficial designs to the customer end.

Relevence Of Risk Management Course In Business

Risk management may be referred to a part of system origination or even an individual entity, engaged in the identification, statistical data collection, analysis, prioritization of risk factors, so that these collective information could be selectively implemented to sustain the business in the competitive environment by way of mitigating the risk or even eliminating the risk. Earlier the risk management was generally associated with the conventional business activities, but presently with the expansion of business encompassing various fields, and with the global integration, all the business activities such for example: finance, manufacturing, human resources and hospitality are subjected to extreme competitive environment, which many a times creates paranoid condition in the management in term of survival and long term sustainability.

Risk management courses can be used to counter the risks in the various fields; some of the areas are given as under:

• Pharmaceutical sector:

The principle of quality risk management is thoroughly applied to the various sectors of pharmaceutical sectors, which involves development, distribution, submission, manufacturing, inspection and review of the process.

• Natural gas and petroleum:

The tools and techniques of safety risk management are applied in the industry of oil, gas, mining, defence and aviation. In this type of risk management, bow-tie type of diagram is created to understand the risky events.

• Natural disaster:

The knowledge of natural disaster risk management is very important regarding the repair cost, further damages, insurance cost, and effect on the environment.

• Megaprojects:

In megaprojects, people invest large scale of money; therefore it is necessary to have risk assessment regarding the projects finance, safety, environmental and social effects. There are various types of mega projects, such as airports, power plants, highways, bridges, seaport, tunnels, dams, public buildings, aerospace projects, defence system, oil and gas, waste water project.

In the view of the various factors as discussed above, all the companies and business houses invest a considerable amount in the risk management for the sustainability in their business interest and to minimise the uncertain environment in order to create an overall confidence in their business pursuit.Hence, business houses are hiring the pool of experts, who are employed to constantly carry out the systematic risk assessment to ensure that the risk factors are minimised. The principle of this management solution is also relevant and useful for the companies and therefore, the specialists should be deployed in all the organisations.